Our Return Policy
Vintage Items: All sales are final. As a vintage shop first and foremost, we operate on finding unique items that are one of a kind pieces. These are difficult to find and sometimes very difficult to get into the right condition for resale. As a result, we are unable to do any returns or exchanges. We do a thorough check of all of our products and try and make sure that any imperfections are noted before you purchase them. Check photos thoroughly and if you are in doubt, feel free to e-mail us for any clarifications.
New Items: Most sales are final. We strive to ensure that all of the items that leave our shop are in the best quality that they should be in. On the rare occasion that we miss a manufacturers defect we will do our best to resolve the issue. If you notice any issues with your new product, please contact us ASAP and we will work with you to make it right.
Local Pick Up or Delivery
Wiseman + Cromwell at 548 Gladstone Ave
Pick Up. We are offering free contactless patio pick up at our shop at 548 Gladstone Ave. Our patio pick up hours are Fridays between 3 to 6pm or Saturdays between 10am to 2pm. Please do not come to the shop unless you have received a confirmation e-mail that your purchase is ready for pick up.
Delivery. Oversized items such as furniture and some lighting and decor items are available for local Ottawa delivery at a flat rate of $80.
House Collection. Some special order items include delivery with purchase. These items have various delivery times specified on the product pages.
Parlour Collab at 1319 Wellington St West.
Pick Up. Items purchased from our Parlour Curated Collection are available for pick up at 1319 Wellington St West at the end of the showcase period. Please note when checking out online the pickup location will say 548 Gladstone Ave – please disregard this, the pickup location will be 1319 Wellington St West. We will contact you to set up an appointment for pick up approximately one week before the end of the showcase period. Items purchased from our Parlour House Collection include delivery.
Delivery. Items from our Parlour Curated Collection can be delivered locally for an $80 flat fee. Items purchased from our Parlour House Collection include delivery. When your item is ready to be delivered, we will contact you to schedule a delivery time.
Local Delivery Times
Vintage oversized items: Ready to be delivered to your door within 7 days.
Curated Collection: Ready to be delivered to your door within 7 days.
House Collection Furniture: Quick Ship items are ready for delivery to your door in 3 – 5 weeks. Long Haul items are ready for delivery to your door in 8 - 10 weeks. Some Long Haul items can be expressed shipped to your door for an added cost, please contact us for a quote.
We ship all items except for furniture and some heavy decor and lighting items to everywhere in Canada.
Spend up to $99.99 before tax - Flat rate shipping of $15 + HST
Spend up to $199.99 before tax - Flat rate shipping of $10 + HST
Spend $200 or more before tax - Shipping is free
For our U.S. customers, shipping is calculated in your cart.
To ship items such as furniture and some large or heavy lighting or decor pieces outside of Ottawa please contact us for a custom shipping quote.