Q. Where do you ship?
A. For all items except furniture, extra heavy, or extra large items, we ship to Canada and the USA. Furniture is available for local delivery if you live within 50 km of the store (548 Gladstone Ave) for a charge of $80/load. All items can also be picked up from either our store or warehouse, free of charge.
Q. How long will it take to ship my item?
A. We pack and ship all items on Fridays. In most cases, if you purchase something on Saturday, it will not be shipped until the Friday following. Once shipped you will receive an e-mail with tracking number. Expedited parcels take approximately 7 business days once shipped.
Q. What is your return policy?
A. Due to the unique nature of all of our products, we do not accept returns or exchanges. All sales are final. We do our best to indicate when there are any flaws with our items. Most items are 30-100 years old, so you should expect items to be in "vintage condition". We'd be happy to answer any questions regarding item condition through our e-mail firstname.lastname@example.org.
Q. Do you restore/re-upholster furniture?
A. We currently do not have the capacity to take on restoration projects or upholstery projects for your furniture.
Q. Do you buy?
A. If you are looking to sell furniture or small pieces please email email@example.com. We will pick up and pay cash for items that represent the look and style of WISEMAN + CROMWELL.
Q. Do you sell by commission?
A. We are no longer doing sales by commission or consignment.
Q. Why are there items for sale online only?
A. WISEMAN + CROMWELL is a small business with limited resources. Our shop on Gladstone Ave should be thought of as a showroom. We bring interesting looks into the shop to inspire you to add vintage to your homes, but we also have a big inventory and want to provide you with as many options as possible.
Q. Do you do local delivery?
A. Yes. We deliver within 50km of our store (postal code K1R 5P3) for $80/load. For further distances, please enquire.
Q. What do your design services entail?
A. The owner and curator of WISEMAN + CROMWELL, Liane Eng is a self-taught interior designer with experience in a variety of residential projects. We offer a suite of design services from consultations to full project management. If you have a project you think would fit well with our design aesthetic send us an e-mail at firstname.lastname@example.org.